Refund policy

Order errors, returns and damages

Order errors and or discrepancies must be notified to us in writing to candylicioustime@outlook.com within 24hrs of the receipt of the order. If products are missing from your order then we require photos of the products received, alongside a photo of your packing slip. Missing products will be refunded from your order and not replaced.

As the items that we sell are perishable we do not accept returns.

If your order is delivered to you damaged, please contact us immediately in writing by emailing candylicioustime@outlook.com along with photographic evidence of the damage with the shipping label clearly visible. We will review this evidence before taking further action; refund or replacement.

*PLEASE NOTE*

If your order arrives in a damaged or faulty condition, we will offer a refund for damaged items only if you have signed for the parcel as damaged.

PRIME Energy cans will not be refunded for slight damage or dents on the cans.